VIDA is all about creating the very best customer care possible for our clients. It’s about the best advice, the best support and the best products, all brought to your door. It’s about being “Life Ready”.

About Us

Overview

Within VIDA clinical customer support is extremely specialised in adaptive equipment for children. Physiotherapy, Occupational Therapy and Mobility are three distinct and complex areas. At VIDA we have created three product advisory teams with dedicated PT, OT and Mobility specialists. They are supported by the dedicated Customer Care Team and a group of service engineers, allowing everyone to focus on doing the very best in their specialist area.

Mission, Vision and Values

Mission

To improve the quality of life for every child with a physical disability. A life where each child is included and can access their full potential.

Vision

We will be a global leading distributor of best in market products and provide world class Customer Care and services that will be delivered by experts.

Values

Responsibility

  • We will challenge and respect each other.
  • We will disagree and commit.
  • We will work hard, play fair and expect the same from others.

Integrity

  • We will be authentic.
  • We will be self-aware, open, honest and trusting.
  • We will give our word and keep our promises.

Passion

  • We will make a difference.
  • We will commit to our Mission, Vision and Values supporting and encouraging others by being positive, focused and determined.

Innovation

There is always a better way – we will create and drive change by fostering an environment where it is safe and rewarding to try, invent and continuously improve.

Guiding principles

Customer focus:
We will listen, learn and support our customer – understand their needs and work with them to develop solutions.

Agility:                  
We will be fast, brave and responsive – lead the way and react quickly to change.

Teamwork:
Together we make a difference - build relationships and collaborate, co-creating solutions with people who share our vision and values.

Intelligence:
Research and develop new technologies, commercial opportunities and build data – it helps us make better choices.

History

Doing what’s right for the customer is at the core of everything James Leckey Design has created over the last 30 years.  As a globally recognised pioneer in the design and development of clinically focussed, posturally supportive products, it has taken one step further with the creation of a new sales and customer care company under the VIDA brand.

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