We strive to provide the best possible advice, the best support and the best products. VIDA have worked closely with customers for over 35 years and during that time, we have built up a wealth of knowledge on how to ensure our customers' experience of our range of products are unrivalled throughout their useful life. Among the many benefits of choosing VIDA are the following:
Our pre-sales service includes the following benefits free-of-charge:
The My VIDA Customer Portal is an online database which allows you to manage your orders and view the status of each one. With My VIDA Customer Portal you can:
You can access the My VIDA Customer Portal here
Our Goods on Approval service gives therapists and parents the opportunity to order our self-assessment products in order to confirm the suitability for the prospective occupant.
This is a complimentary service with no obligation to buy, so if the product is not suitable, as long as you let us know within 4 weeks, we will happily accept it back in its original condition. We can also arrange for the product's collection and return to our premises.
VIDA offer free delivery to mainland UK and Ireland, and aim to deliver orders for configured products to the customer or purchasing body within 4 weeks of receipt of order, with most commonly requested parts normally being delivered within 1 week.
Our Technical Experts would love to chat directly with you about any technical queries on our product pages. This free service is currently available between 9-4pm, Monday to Friday.
At VIDA we realise that our service to you continues long after the delivery of your product. That's why we have introduced a range of servicing options which can be specifically tailored to meet your needs. Our servicing options are available for all VIDA supplied products throughout their recommended lifespan.
Some of the benefits of our servicing packages include:
Our seating and bathing products come with a recommended 5 year lifespan, with 7 years on standing products, which is in line with industry recommendations*.
* Ref: 'Managing Medical Devices' - MHRA Guidance. April 2015
(As you Go)
(Basic Care Package)
(Complete Care Package)
(Deluxe Care Package)
|Full preventative maintenance inspection|
|Replacement of basic hardware|
|Service label on each approved device|
|Certified inspection report|
|Scheduled annual service|
|Opportunity to extend cover|
|Multi-product price discounts available|
|Comprehensive coverage on all parts*|
|Complimentary repairs and fitting of replacement parts|
|Full access to view and manage service history online|
|Extended warranty to cover recommended lifespan|
*Excludes normal wear and tear and accidental damage due to misuse of product.
Eventually every medical device reaches the end of its lifespan. At VIDA we want to assist you in making sure that such devices are dealt with in a way which safely puts the device beyond use and causes minimal impact to the environment. Contact VIDA Customer Care to discuss options for the decommissioning and safe disposal of old Leckey products.
For all Customer Care related enquiries, or for further information on our service packages, please call our Customer Care Team on +44 (0)28 9260 0750, or email us at email@example.com . Alternatively, you can use the contact form below and one of our Customer Care Advisors will be in touch with you shortly.
All products supplied by VIDA have been CE marked in compliance with the EU Medical Devices Directive. Furthermore, Leckey, our parent company, is an ISO 13485 certified manufacturer of medical devices.